InterDoc - Linking information to performance - Enterprise Information Architecture

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Our offer of maintenance application service contract (MASC) for business continuity is critical, even essential to ensure that business can have access to the application when needed.

Several organizations obtain contract in order to maintain hardware and software, but too frequently forgets the application and its architecture of information referring to it.

The MASC enables you to ensure a business continuity by ensuring the availability of the applications and provide optimal up-time.

Why a applicatif support and maintenance contract (MASC)

The installation of a business solution leads the organizations to become dependant on the application and the related information architecture. A plethora of applications, within an Enterprise Content Management solutions, must be available to 99% in order to ensure an optimal business continuity.

This service with the chart, from which the spectrum extends from a simple service of assistance to the complete outsourcing of the application, makes it possible for our customers to define his own configuration of services, answering the specificity of its strategies and corporative needs. A particular added value of this original service lies in the fact that the selected configuration can easily adapt to the new requirements of the organization, thus offering a service to him to the request in a context of evolutionary partnership. InterDoc is thus committed to support its customers in the evolution of its needs and assuming its role of partner proudly.

How InterDoc can help you

Our MASC proposes a panoply of services in order to ensure business continuity of your applications. InterDoc proposes the following services, within its contract MASC:

• the installation of a structure allowing an increased and optimal availability of the application;
• the impact study of the their planning, levellings, installation, test and convivial deployment for the users, in the environment of production, by thus ensuring the exploitation of the most up to date versions and best adapted to the needs for businesses;
• a telephone helpline for the users or administrators of application, thus ensuring a fast and effective response to the requests, as well as a diligent reaction and concretes with the anomalies or faulty operations applicatifs;
• a tangible access to the vast experiment of the technical advisers of the application software supplier, via our experts of the field, which represents a singular value added to the service of technical aid;
• the increase in the return on the investment resulting from a permanence in the technical team which accompanies our customers throughout the exploitation by the application, since her installation, through the sequence of levellings, until her replacement with the need.